Membership Cancellation/Hold Request


    Request Type








    If you are cancelling your membership, per the contract agreement, all remaining free Massage and Sauna/Halo credits and Member Benefits will be forfeited at the end of the month. You will no longer be charged the monthly membership fee. If you need to reverse a termination, then you can always come back 48 hours before the end of the month to request your cancellation to be reversed.

    If you are placing your membership on hold, you will not be able to use any credits or receive any membership benefits during the hold period as your membership is on hold. Nor can the hold be reduced or reversed. you can only place one hold, up to 3 months per 12 month period.